confidence is supporting the recession? If people will spend money,
we are told, it will stimulate the economy and businesses will
recover, jobs will be created, God will return to Heaven, and all
will be right with the world. I'm trying to do my part but the task
is much more difficult than I anticipated. Here is an example:
Seeing a need in our house for a new media storage cabinet I went
online and shopped around. Choosing a cabinet that would house our
collection and fit the decor I placed an order to (deleted) Stores,
paying through Paypal and I waited for the promised prompt delivery.
I waited. And I waited. After the delivery date had passed I emailed
customer service and and found that the cabinet was now backordered.
The promised date still seemed reasonable so I waited. And waited.
Checking online tracking I discovered the item had been even further
backordered. No one ever called or emailed to notify me, apologize,
or explain. At that point I notified the company to cancel the order
and waited while my Paypal account was credited and the credit made
back to my credit card - which had billed me and been paid while I
was waiting.
(pause for deep breathing and while I handle disgruntlement)
Having been stung I was shy about leaping into the process again but
I still wanted the media cabinet. So I returned online, located it at
another outlet- (Deleted) Stores, and prudently (I thought) called
the customer service number hoping to verify that the cabinet was in
stock. I was asked to call back the following morning so that they
could contact the manufacturer from which the item was directly
ordered. I called back at the stipulated time and found that the
service rep did not have the authority to contact the manufacturer
and needed to wait for a manager who would be in an hour later. She
mentioned that their company was more likely to have it since they
dealt directly with that manufacturer, not a wholesaler. I was
promised a return call. Two and a half hours later I called back.
Customer rep #3 says if the item was backordered with another company
it will probably be backordered with her company as well (!) but she
promised an email response.
The email response came (!!) with the news that my item was not on
their backorder list. (Manufacturer not contacted after all?) so I
could order from them. I called the rep number and got phonemail.
After a short wait she called and I began my order, whereupon we were
disconnected in mid-call. When she called back I completed my order.
Now I wait to see what transpires. Any bets on whether the media
cabinet is actually delivered? Percentage chance that it is
backordered? I'm not feeling any sense of confidence. How hard do I
have to work to stimulate the economy?

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